Tracking Your Order

Tracking Your Order Track your UPS package (You must have your tracking number)

Track your FedEx package (You must have your tracking number)

Forms

Customer Support Agreement [PDF] Please print out, sign and send the form back to us. To view the agreement you will need a copy of the Adobe Acrobat Reader for your operating system. A free copy is available from the Adobe web site if you don't have it, just click on the "Get Acrobat Reader" button below and follow the instructions that you find there.

Customer Satisfaction Survey [online form]

RMA Form [online form]

Return Procedure

In order to receive appropriate credit for a return, each item of merchandise must be accompanied by a Return Material Authorization (RMA) number, which you can obtain by easily completing the RMA form (link to RMA form) or by contacting us at support@velocitesystems.com

For any return, merchandise must be in its original packaging, inside of a shipping box and the RMA number must be clearly marked on the outside of the return package or the return shipment will be refused by our shipping department.