Standard Support Terms and Conditions

Warranty Policy

Limited Warranty
The limited warranty described in the subsequent paragraphs shall be IN LIEU of any other warranty, express, implied or statutory, including but not limited to, any implied warranty of MERCHANTABILITY or fitness for a particular purpose. In the event the Company's representatives have made oral statements about the products, such statements do not constitute warranties, shall not be relied upon by buyer, are not binding on the Company, and are not a part of this agreement. This writing is the complete and exclusive statement of the Company's warranty, expressed or implied, and no agreement or understanding varying or extending the same shall be binding on the Company unless in writing and signed by a duly authorized officer of the Company. The sole purpose of this exclusive remedy is to provide the buyer with repair and/or replacement of defective parts in the manner provided for in this statement. This exclusive remedy shall not be deemed to have failed of its essential purpose so long as the Company is willing and able to repair or replace defective parts in the prescribed manner.

All products are warranted by the Company to be free of defects in materials and workmanship for a period of one (1) year after shipment from its plant, provided buyer demonstrates to the satisfaction of the Company that the product was properly installed and maintained and that it was used under the operating conditions supplied to the Company at the time of purchase.

Service Policy
The exclusive remedy for breach of the limited warranty is the replacement or repair by the Company of any product, part or parts which have been purchased by the buyer from the Company and returned to the Company with the Company's Return Materials Authorization (RMA) and which, in the Company's sole discretion, are defective. The Company shall have the sole right to determine whether products and/or parts shall be repaired or replaced. The customer will be responsible for all costs incurred by the Company for returned products which are not defective and/or not covered under this warranty. This includes, but is not limited to, Company labor at $125 per hour, service performed on non-warrantied parts and costs of shipping and handling. The buyer may request equivalent "loaner" products or parts be made available from previously purchased stock (should such stock exist) during the period of repair or replacement. The Company shall have the sole right to accept and approve this "loaner" request.

Warranty Conditions

• This warranty does not cover any customer labor charges for replacement of products or parts, lost production time, adjustments or repairs, or any other work, or any direct or consequential damages unless such charges are authorized in writing by an authorized officer of the Company.
• Any error by buyer or buyer's agent during installation which prevents the proper operation of products or parts voids this warranty.
• This warranty shall not apply to any product which, as determined by the Company, has been subject to unauthorized use or modification in a manner which may have impaired its safety, operation or efficiency, nor to any product which has been subject to accident.
• This warranty shall not apply if any part not manufactured or supplied by the Company for use in any of its products shall have been substituted and used in place of a part manufactured or supplied by the Company for such use.
• This warranty shall not be in effect on products or parts where payment is overdue until such time as all invoices related to the products or parts are paid in full. However, the term of the warranty shall continue to run while such payment(s) is in arrears.