Technical Support

Our technical support consists of the following:

• Pre and post sales engineering support



• Technical recommendations
• Original Equipment Manufacturer (OEM) maintenance, repair and upgrade
• Return Material Authorization (RMA)
• Extended warranty options We provide the following kinds of support:

Standard

• One-year technical phone support during regular business hour, Monday-Friday from 8:00 am to 5:30 pm (EST)
• One-year parts replacement or repair
• One-year technical dial-up diagnostics

* Two-year support for VS series servers

Click here for Standard Support terms and conditions.

Extended (fee-based)

• Standard Support
• 24/7/365 days a year customer support
• Advance parts replacement
• Priority status

Premier (fee-based)

• Extended Support
• On-site repair

Click here for Extended and Premier Support terms and conditions.